Complex Administrative

Centuria provides a range of complex administrative support services. Our expert analysis begins a process during which we develop a comprehensive plan combining strategy, recruiting, training, and performance management. We will eliminate bottlenecks, staffing shortfalls, and training deficiencies and ensure that your program increases in efficiency and productivity.

Our experience prepares us to supply resources that will address your requirements with speed and accuracy. Centuria can staff call centers and clerical and processing operations. We are adept at incorporating your guidelines and procedures as well as meeting your demanding performance quotas.

Successes

In support of the US Department of State’s National Visa Center (NVC), Centuria supplies phone bank and online data entry visa processing support. Our staff follows strict NVC guidelines to create unique applicant computer records and verify accuracy of all information submitted. Centuria regularly meets or exceeds NVC quotas for processing immigrant visa petitions.

Centuria’s administrative work for the US Patent and Trademark Office (USPTO) has increased patent pre-classification accuracy to above 90 percent, an improvement of 30 percent over previous performance accuracy.