User Support, Help Desk Services, Training & Web Site Development

User Support

Ineffective user support can mire your employees in confusion and lost productivity. Centuria seeks out dedicated professionals who care that your employees find the resources and solutions they need so they can return to work and continue to be effective. Whether in collaboration with it's award-winning application development capabilities or as a standalone effort, Centuria provides world class help, help desk, training, and web site development services.

Help and Help Desk Services

Help resources are most effective when the content is presented with respect to users' varying technical knowledge and learning abilities. Centuria is well-versed in developing online help, printed user guides, succinct quick guides, and other resources for users who just need an overview or for those who want to learn in-depth.

Centuria also has solid experience standing up and operating nationwide help desk support organizations. We are able to create a responsive organization that receives issues by phone bank or through industry standard software systems and resolves those issues quickly and completely.

Training

Centuria uses many leading user support technologies:
• Help Desk: HelpDesk Expert and Serena TeamTrack and Dimensions (Serena Business Mashups)
• Online/CBT: Microsoft LiveMeeting and Net Meeting, Lotus Sametime, and Adobe Authorware, Captivate, and Acrobat.
• Web and Graphic Design: Adobe Dreamweaver, InDesign, and Photoshop.

Centuria’s topflight training services will prepare your employees to be productive system users. We offer in-class training expertise that features effective hands-on practice and reinforcement. If your organization is geographically dispersed, or if travel dollars are at a premium, Centuria has extensive experience developing and delivering online demonstrations and classes as well as learner-paced computer based training (CBT).

Web Site Development

Business and government alike recognize that Internet technologies have valuable contributions to make in the work place. Centuria can web-enable software applications accessible nationwide by any authorized user with an Internet browser. Furthermore, we have experience setting up Web services SQL functionality that allows remote users to retrieve data for display in a Web-friendly format.

Centuria also offers full Web site development services. We can design complete Web site architectures and build full-service Web sites using dynamic HTML and PHP that pull content from a variety of static and employee-generated sources. We are able to provide outsourced, turnkey Web hosting solutions and Webmaster support.

Successes

The following are selected examples of Centuria providing quality user support to our clients:

For the USDA Forest Service, Centuria provides the complete spectrum of user support services, including help resources for over 40 applications, software-based help desk support for over 15,000 users, online and CBT training, and Web site development and maintenance.

In support of the US Department of Veterans Affairs, Centuria developed technical and user documentation to support a department wide rollout of new Blackberry devices. Centuria also provides full phone-based help desk support and troubleshooting for VA mobile devices, including new support for Apple computers and iPhones.

Centuria provides ongoing advanced safety and health training to mid and junior level safety personnel at over 38 US airports for the Department of Homeland Security’s Transportation Security Administration (TSA).

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