Centuria is committed to excellence when it comes to the quality of our products and services and the satisfaction of our customers.
We believe that achieving quality performance on each of our engagements requires establishment and implementation of a quality assurance/quality management system that is custom-tailored to each of our customers. Their requirements, work environment, and regulatory/legal mandates drive the QA development and implementation process while Centuria provides the necessary management involvement and controls to ensure consistent delivery of outstanding products and services. Our QA approach will always be customer and project dependent because each customer environment is unique and Centuria’s QA implementation maintains the flexibility to merge with each customer’s business objectives, internal processes, and culture.
Based on our past experiences with quality management system implementations we have witnessed the benefits of successful application of custom developed QA plans and how those benefits are seen at all levels of the organization.
Management benefits from insight and valuable information gained, on which they measure performance metrics, evaluate results and draw conclusions, then make decisions and take actions to effectively manage resources and positively impact project performance.
Employees benefit from increased job satisfaction based on: a vivid understanding of their roles, responsibilities and their impact in the organization; improved communications at all levels; valuable feedback on their work, advanced training to increase their knowledge, skills, and abilities; and management support from committed leaders from the top down.
Customers benefit from a well-trained, highly-motivated workforce focused on results and achieving 100% customer satisfaction.